Safe and Responsible Gaming

gibaji Responsible Gaming —
Your safety is our priority

gibaji believes that online gaming is a form of entertainment — it should never be a source of hardship. We provide modern protection tools and support to ensure the wellbeing of every player.

21+

For ages 21 and above only

All gaming services at gibaji are available to persons aged 21 and above only. Age verification is mandatory at the time of account registration. Access by minors is strictly prohibited.

What is Responsible Gaming?

Responsible gaming means enjoying gaming as a controlled, enjoyable form of entertainment — not letting it become a source of income or addiction. At gibaji, we help every player make informed decisions, set the limits they need, and receive support in any situation.

Important: Gaming is a form of entertainment only. Never game to recover losses or as a way to solve financial problems. If you feel that gaming is having a negative impact on your life, please contact us.

gibaji Protection Tools

We give every player full control over their gaming experience. Using the tools below, you can easily play within safe limits.

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit amount. The limit takes effect as soon as it is set. Increasing a limit is subject to a set waiting period, so the decision is well considered.

Self-Exclusion

If you want to take a temporary or long-term break from gaming, use the self-exclusion feature. You can choose any duration from 30 days to 5 years. During this period your account will be completely inactive.

Time-Out Break

If you need a short break, set a time-out lasting from 24 hours to 6 weeks. During this time you will not be able to log in to your account or place any bets. This is ideal for shorter breaks compared to self-exclusion.

Loss Limit

Decide in advance how much you are willing to lose within a set period. Once the set limit is reached, the system will automatically end your session. This is an effective way to prevent overspending driven by emotion.

Reality Check Notifications

At regular intervals you will be reminded how long you have been playing and how much you have deposited during that session. These brief notifications help you stay aware and give you the opportunity to take a break if needed.

24/7 Support Team

Our Bengali-speaking support team is available around the clock for any issue. Reach us instantly via live chat. We give the highest priority to any request related to responsible gaming.

Signs of Problem Gaming

Certain signs indicate that gaming is crossing the line from entertainment into a problem. If you notice these signs in yourself or someone close to you, seek help right away.

Feeling a repeated urge to play in order to recover lost money
Lying about gaming or hiding it from family
Prioritising gaming over work, family, or friends
Trying to stop gaming but failing
Taking out loans or using essential expense money for gaming
Feeling restless, irritable, or anxious when unable to game
Needing to play with increasingly larger amounts to get the same thrill

Healthy Gaming Habits

Responsible players follow these simple principles. Sticking to them will keep gaming an enjoyable experience at all times.

Set a budget before you play and do not go beyond it
See gaming as entertainment only, not as a way to earn money
Take regular breaks — at least 10 minutes every hour
Do not game when you are stressed, depressed, or under the influence of alcohol
Losing is normal — always remember there is no guarantee of winning
Always prioritise spending time with family and friends
Use the deposit limit and time-out features regularly

Set Your Limits — Simple Steps

After logging in to your gibaji account, you can set up your protection in just a few steps from our Responsible Gaming section.

Log in to your account

Go to Profile Settings

Click your profile icon at the top right and select the "Responsible Gaming" option.

Choose Your Preferred Limit

Deposit limit, loss limit, time-out, or self-exclusion — select whichever you need.

Confirm

Enter the amount or duration and press the "Confirm" button. The limit will take effect immediately.

Get Support

For any questions, contact us via 24/7 live chat — we are always ready to help in Bengali.

Need Support?

Do not hesitate to talk about gaming problems. Our trained support team will listen carefully and help you take the right steps.

Live Chat: Instant support in Bengali, 24/7
Email: [email protected]

All responsible gaming requests are handled with complete confidentiality.

Parental Protection

If you have children or teenagers at home, make sure they cannot access online gaming platforms. Take a few simple steps.

Strong Password

Keep your gibaji account password to yourself only. Do not share it with anyone.

Lock Your Device

Use a screen lock on your mobile and computer so children cannot access your device.

Parental Controls

Use parental control software on your device or router to block specific sites.

Raise Awareness

Talk openly with family members about the risks of online gaming and make them aware.

Frequently Asked Questions

Here are answers to the most frequently asked questions from players about responsible gaming.

Reducing a limit takes effect immediately. However, a request to increase a limit will only apply after a set waiting period — this pause is intentional, so you can make a considered decision. You can make any changes from your profile settings.

No. During a self-exclusion period, no new account can be opened under the same person's name. Our system identifies you and blocks any new registration.

A minimum age of 21 is required to open an account and play at gibaji. Age is verified at the time of registration, and accounts for minors are not approved. This rule is strictly enforced.

Some common signs are: being unable to stop gaming, continuing to play to recover losses, hiding your gaming from family and friends, borrowing money to play, and feeling restless when you cannot game. If you notice these signs, please contact our support team.

A time-out is a temporary break lasting from 24 hours to 6 weeks — ideal for short breaks. Self-exclusion is long-term protection, where your account remains inactive for anywhere from 30 days to 5 years and cannot be cancelled. If your gaming problem is serious, self-exclusion is the right choice.

Yes, with complete confidentiality. All information related to self-exclusion, deposit limits, or support requests is stored only in your account. In line with our privacy policy, this information is not shared with third parties.

Enjoy Gaming Safely at gibaji

Use our protection tools, set your limits, and enjoy yourself responsibly.
Whenever you need support, we are always here for you.

For ages 21 and above only · Play responsibly

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gibaji Responsible Gaming — Your safety is our priority