gibaji's Privacy Policy —
Your information is protected with us
At gibaji, we handle your personal information with care. This policy clearly describes how we collect, use, and protect your data.
- 1. Introduction and Scope
- 2. Types of Information We Collect
- 3. How We Collect Information
- 4. Purpose of Using Your Information
- 5. Data Storage and Security
- 6. Sharing Information with Third Parties
- 7. Cookies and Tracking
- 8. Your Rights
- 9. Privacy of Minors
- 10. Changes to This Policy
- 11. Contact Us
Introduction and Scope
Introduction
gibaji is a reliable and secure online gaming and sports betting platform serving users in Bangladesh. Protecting our users' privacy is one of our highest priorities.
This privacy policy ("Policy") provides a detailed description of how we collect, use, store, and protect your personal information through the gibaji platform. This policy applies to our website, mobile application, and all related services.
By creating an account on gibaji or using any of our services, you acknowledge that you have read, understood, and agreed to this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
Types of Information We Collect
Personally Identifiable Information
We collect the following personal information:
- Full name and date of birth
- Email address
- Mobile number (for verification)
- Residential address
- National ID card or passport number (for KYC verification)
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
Technical and Usage Information
To improve our platform services, we automatically collect certain information:
- IP address and device identity
- Browser and operating system information
- Login and logout times and dates
- Gaming activity and history
- Transaction history and amounts
- Time spent on the platform and navigation data
How We Collect Information
How We Collect Information
gibaji collects your information in a number of ways. The main methods of data collection are described below:
Directly provided: When you register an account on gibaji, update your profile, manage payments, or contact our customer support, you provide information to us directly.
Automatic collection: While you use our platform, certain information is collected automatically through cookies, log files, and other tracking technologies.
From third parties: Information may be received as needed from payment processors, identity verification services, and fraud prevention organisations.
KYC verification process: To meet regulatory requirements, we may request copies of your government-issued ID to verify your identity and age. This information is stored with the highest level of security.
Purpose of Using Your Information
How We Use Your Information
gibaji uses your personal information only for the following legitimate purposes:
- Account management: To create, manage, and secure your account.
- Service delivery: To operate gaming, betting, and all related services smoothly.
- Financial transactions: To process deposits, withdrawals, and other financial transactions.
- Customer support: To assist you with issues and complaints via live chat and email.
- Fraud prevention: To detect and prevent unauthorised access, fraud, and other unlawful activity.
- Responsible gaming: To identify gambling-related issues and provide users with responsible gaming tools.
- Legal obligations: To comply with applicable laws and regulations and to respond to requests from government authorities.
- Service improvement: For analytical purposes to improve the quality of our services and add new features.
- Communications: To send important updates, security alerts, and account-related notifications.
Data Storage and Security
Data Retention Period
gibaji retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.
Even after an account is closed, certain information may be retained for a specified period for legal and regulatory reasons. After that period, your information is securely deleted or anonymised.
Security Measures
gibaji uses industry-standard security measures to keep your information safe:
- SSL/TLS encryption technology
- End-to-end encryption for data transmission
- Regular security audits and assessments
- Access controls and least-privilege policy
- Secure data centre infrastructure
- Unauthorised access detection systems
Sharing Information with Third Parties
Information Sharing Policy
gibaji shares your personal information with third parties only in the following limited circumstances:
- Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions.
- Identity verification services: Information may be shared with authorised verification organisations to complete the KYC (Know Your Customer) process.
- Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other providers may receive limited information necessary to deliver their services.
- Law enforcement agencies: Information may be disclosed in response to court orders, legal processes, or valid government requests.
- Fraud prevention organisations: Specific information may be shared with fraud detection services to protect the platform and its users.
Cookies and Tracking
Cookie Usage Policy
gibaji uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help our platform remember your preferences and session.
Essential cookies: These cookies are necessary for the core functionality of the platform. They are used to maintain your login state, perform security checks, and manage your session.
Analytics cookies: These cookies help us understand how users interact with the platform so we can improve the quality of our services.
Preference cookies: These cookies are used to remember your language preference, display settings, and other personalised settings.
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.
Your Rights
Your Rights Regarding Your Information
As a user of gibaji, you have the following rights regarding your personal information:
- Right of access: You can request at any time to know what information we hold about you.
- Right to rectification: You have the right to request correction of any inaccuracies in your stored information.
- Right to erasure: In certain circumstances, you may request that your personal information be deleted, subject to legal or contractual obligations.
- Right to restrict processing: In certain circumstances, you have the right to request that the processing of your information be restricted.
- Right to data portability: You have the right to receive your personal information in a structured, commonly used format.
- Right to object: You have the right to object to the use of your information for specific purposes.
Privacy of Minors
Age Verification and Minor Protection Policy
gibaji follows a strict age verification policy. This platform is for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
During the registration process we verify age, and through the KYC process we confirm that only adults are using the platform. If we become aware that a minor is using our services, we will immediately close that account and securely delete the collected information.
Parents or legal guardians who believe their child has used our platform should please contact us immediately.
Changes to This Policy
Privacy Policy Update Process
gibaji reserves the right to update this privacy policy from time to time. The policy may change due to changes in services, legal requirements, or to improve the protection of users' information.
If there are any significant changes to the policy, we will notify you in the following ways:
- By displaying a notice on the platform.
- By sending a message to your registered email address.
- By updating the "Last Updated" date on this page.
Continuing to use the platform after any changes are made will be considered acceptance of the updated policy terms. We recommend that you review this policy regularly so you are always up to date.
Contact Us
Questions or requests about privacy?
If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us. Our team is always ready to assist you with any privacy-related matters.
Support: 24/7 live chat (in Bengali)
We generally respond to privacy-related requests promptly. Identity verification may be required to process your request.