❓ Help Center
gibaji Frequently Asked Questions
Find answers to all your questions about accounts, deposits and withdrawals, bonuses, games, and security right here.
gibaji is one of Bangladesh's trusted online casino and sports betting platforms. Both new and experienced players often have many questions — from opening an account to depositing money with bKash or Nagad, understanding bonus terms, or playing safely. The sections below provide detailed and accurate answers to those questions so you can start playing with confidence.
Account and Registration
To open an account at gibaji, you need an active mobile number, an email address, and a strong password. During registration, you will need to provide your full name and date of birth. Please note that gibaji is only for people aged 21 and above — so entering your age correctly is mandatory.
No. Only one gibaji account is allowed per person. Opening multiple accounts using the same mobile number, email, or payment method is against gibaji's rules. Doing so may result in all accounts being permanently closed and balances being forfeited.
Click the "Forgot password?" option on the login page. Enter your registered email or mobile number, and a verification code will be sent to you. Use the code to set a new password. If you have any trouble, contact gibaji's 24/7 live chat support — they will help you quickly.
Account verification is usually completed quickly. After submitting a photo of your national ID or another government-issued ID, the gibaji team reviews it. Once all the information checks out, verification is complete and your account becomes fully active.
Yes. The gibaji platform is fully mobile-friendly. Open gibaji.cam in any smartphone browser (Chrome, Firefox, Safari) on Android or iOS and log in. The site displays well on mobile and all games run normally.
Deposits and Withdrawals
gibaji supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay, and direct bank transfer. All of these methods allow you to deposit money safely and quickly.
Money deposited from bKash or Nagad usually appears in your gibaji account within a few minutes. Occasionally there may be a slight delay due to network issues, but in most cases the balance is updated within 10 minutes. If there is a problem, let us know via live chat.
The minimum deposit amount at gibaji across all payment methods is ৳100. So you can easily get started even on a small budget. Depositing a larger amount also lets you take advantage of the welcome bonus.
After submitting a withdrawal request at gibaji, the money generally reaches your bKash, Nagad, Rocket, or bank account within 30 minutes to 3 hours. Bank transfers may take a little longer depending on the banking process.
The minimum withdrawal amount at gibaji is ৳1,000. Your account verification must be complete before you can withdraw. gibaji does not charge any extra transaction fee for deposits or withdrawals, though your mobile banking provider's own charges may apply.
Yes, withdrawals through Nagad and all other payment methods are completely safe. The gibaji platform is secured with SSL encryption, so your financial information is always kept private. After submitting a withdrawal request, a confirmation message is sent to your registered number.
Games and How to Play
To bet on BPL and other cricket tournaments at gibaji, log in to your account and go to the cricket section. Choose the match you want, browse the markets (match winner, total runs, wickets, etc.), enter your stake amount, and confirm. The amount will be deducted from your balance automatically.
gibaji has a large collection of slots from top providers including PG Soft, Pragmatic Play, and JILI. Popular titles include Fortune Tiger, Fortune Rabbit, Gates of Olympus, Sweet Bonanza, Fortune Gems, Super Ace, and many more. Every game comes with great graphics and smooth gameplay.
RTP, or Return to Player, is the theoretical percentage of total bets that a game returns to players over the long term. It is a statistical average — it does not mean you will get back that percentage in every session. A higher RTP is generally considered more favourable for the player.
Yes, live dealer games from Evolution Gaming and Ezugi are available in the gibaji Casino section. You can play Baccarat, Roulette, Blackjack, Sic Bo, and many more games in real time with professional dealers. Use a stable internet connection to keep the live stream smooth.
Yes, all games at gibaji use certified Random Number Generator (RNG) technology, which ensures completely unbiased and random results. gibaji is a platform committed to fair play and maintains a transparent gaming environment.
Bonuses and Promotions
You will receive a 100% welcome bonus on your first deposit at gibaji, up to ৳15,000. For example: if you deposit ৳1,000, you will receive an extra ৳1,000 as a bonus, giving you a total of ৳2,000 to start playing with. To get this bonus, you need to make your first deposit into a new account.
The wagering requirement for the gibaji welcome bonus is 10x (ten times). This means you need to place bets equal to 10 times the bonus amount before the bonus can be withdrawn. Example: if you receive a ৳1,000 bonus, the bonus becomes withdrawable after you have wagered ৳10,000. This is a reasonable requirement within the industry.
gibaji's VIP program has four levels: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). Playing regularly automatically moves you up to higher levels. Each level offers cashback as well as additional benefits and priority support.
gibaji cashback is calculated on a weekly basis. A percentage of your total net losses for the week is credited back according to your VIP level. The cashback amount is added directly to your account balance and is received as bonus balance.
In general, slots, cricket betting, and most games can be played with bonus balance. However, some games may not count towards bonus wagering. To see the full terms and conditions of a bonus, visit gibaji's terms and conditions page or ask via live chat.
Security and Responsible Gaming
Yes. gibaji uses industry-standard SSL encryption technology to keep all your information secure. Personal and financial information is never shared with third parties. For more details about our privacy policy, visit the /privacy-policy page.
Yes, gibaji strictly follows age control rules. This platform is only for people aged 21 and above. Age is verified at the time of registration and accounts of underage individuals are closed immediately.
gibaji treats responsible gaming as the highest priority. If you feel that gaming is having a negative impact on your life, contact our 24/7 live chat. Our support team can help you set up self-exclusion and deposit limits.
To self-exclude, contact gibaji's live chat support or send an email to [email protected]. Your request will be processed and it is possible to deactivate your account for a set period or permanently. This service is completely confidential.
The gibaji support team is available 24 hours a day, 7 days a week to assist you in Bengali via live chat. You can also contact us by email at [email protected]. Our team is always ready for any issue, question, or feedback.
Still have questions? Contact support
Our expert support team is available 24/7 in Bengali to answer all your questions. Start a live chat right now.
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